You can also include a personalised thank you message which will be automatically sent to your donors.

Yes. We've got a range of buttons and banners you can use here.

To find donation details to arrange a refund, navigate to the donor stream tab. Clicking the export CSV button will download a report showing all transactions. To locate an individual supporter you can press Ctrl + F to search for the donor's details.

Using these details, you can verify that the request is from a legitimate donor and could issue a cheque in the post, or make a transfer. 

If you have already claimed Gift Aid, please contact HMRC directly.

For charities that have not connected a Stripe account, donations are made directly to Charities Trust (charity no. 327489) for disbursement to the recipient charities. Charities Trust reclaim Gift Aid on the donations in their own name and transfer both the donation and reclaimed Gift Aid monthly to the charities as specified by the fundraiser or donor, minus their disbursement fees.

GiveWheel does not charge platform fees nor disbursement fees.

Gift Aid metrics on the platform are representative of how much Gift Aid is eligible to be reclaimed, not a guarantee that the charities have reclaimed Gift Aid.

GiveWheel disburses donations on a rolling monthly basis and all donations within that period are aggregated. Charities are able to receive donations either via Stripe or through GiveWheel's non-profit disbursement partner, Charities Trust (charity no. 327489). GiveWheel does not charge platform commission and there are no disbursement fees incurred when using Stripe. For charities registered with Charities Trust, there is a 2.5% disbursement fee charged by Charities Trust.

The second way is via GiveWheel’s charity membership. This is free for charities and requires the charity to hold an account on the GiveWheel platform. As with Donor Assist, GiveWheel takes no platform deductions from donations. This is the recommended approach and offers a number of benefits to the charity. Note: A charity can decide at any point to take advantage of GiveWheel platform services, at which point Donor Assist for this organisation will be converted to a charity membership.

Further information can be found at https://www.givewheel.com/how-givewheel-operates/

Has a charity received money from my fundraising event?

Further details on when a charity will receive money is available here: When do charities receive funds?

It takes less than 5 minutes and is completely free to start accepting donations.

Example: a user has donated £55 to your organisation in the year, and your impacts are set as 1. £20 = Vaccination(s). 2. £10 = Clean water for an individual. 3. £5 = Meal(s). A user will see their impact as:

• 2x Vaccinations
• 1x Clean water for an individual
• 1x Meal(s)

Note: these impacts are presented to the user as an indication/representative. The charity does not have to use funds for these specific purposes.

We recommend that charities list quantifiable impacts/metrics, such as meals funded, helpline hours, individuals helped, rather than non-specific such as funding research. Examples of impact descriptions:

GOOD: £5 = mosquito nets

POOR: £5 = helping prevent malaria

GOOD: £150 = bed in a homeless shelter for a week

POOR: £65 = helping cure disease

To receive payouts, please click the 'Connect with Stripe' button. You will then be prompted to create an account.

On the 1st day of each month, all unpaid balances will be transferred to your Stripe Account. If your Stripe balance is over £100, this will automatically be paid into your linked bank account.

You can also choose an instant payout. Please note, instant payouts are subject to a 1% + £2 Stripe fee.

It's a pleasure to be part of your fundraising journey!

When creating your fundraising page, you can choose multiple different charities to support, as well as the percentage allocation of the total funds, each will receive. You can choose between 1 and 100% for every charity. 

GiveWheel also offers a number of features specifically for company fundraising, including custom branded dashboards, all for free. Find out more information about our platform for businesses.

GiveWheel fills the gap left by Virgin Money Giving, offering the ability for multi-charity fundraising. Users can fundraise for up to 100 charities in a single fundraising event, allocating between 1 and 100% to each charity. Take advantage of advanced functionality not previously available on other platforms: track donations offline, auto-generate QR codes, create team pages raising money towards a cumulative target and more...

Services for Businesses:

GiveWheel also offers a number of features specifically for company fundraising, including custom branded dashboards, all for free. Find out more information about our platform for businesses.

An ethical business model:

GiveWheel does not charge compulsory platform fees or take compulsory commission from donations, ensuring that more money goes to charities.

In instances whereby charities are requested for fundraising that are not already registered with Charities Trust, disbursement may take place after the event has closed and GiveWheel will contact the charities directly.

GiveWheel enables donors to complete a Gift Aid declaration at the point of donation. This declaration is compulsory for donors intending to allow Gift Aid to be reclaimed on their donation and requires the donor to acknowledge and confirm that they, and their donation, meet the necessary requirements for Gift Aid. GiveWheel does not provide a Gift Aid reclamation service - charities either reclaim Gift Aid directly with HMRC with the donation reports provided by GiveWheel, or receive reclaimed Gift Aid through Charities Trust; a registered UK charity (no. 327489) that reclaim Gift Aid in their own name before transferring to the recipient charities. 

Note: Gift Aid cannot be claimed in some cases, such as where something is received in exchange for the donation. Refer to (https://www.givewheel.com/help/4/gift-aid-donor-guide/) for further details.

Gift Aid metrics on the platform are representative of how much Gift Aid is eligible to be reclaimed, not a guarantee that the charities have reclaimed Gift Aid.