How can we help?

Certainly. You can add your charity's logo and update your public page from your settings pages, including taking advantage of our editor to add custom formatting, photos and links to other websites. 

You can also include a personalised thank you message which will be automatically sent to your donors.

Yes. We've got a range of buttons and banners you can use here.

You can add a custom thank you message to all donors who support your cause under the basic info in your account page. This message will subsequently be included in an email that is sent out to donors following a donation.

GiveWheel is typically unable to offer refunds as we pass the money to charity beneficiaries on a regular basis. Once the money has been sent we ask donors to contact the charity who will take a decision whether to refund directly. 

To find donation details to arrange a refund, navigate to the donor stream tab. Clicking the export CSV button will download a report showing all transactions. To locate an individual supporter you can press Ctrl + F to search for the donor's details.

Using these details, you can verify that the request is from a legitimate donor and could issue a cheque in the post, or make a transfer. 

If you have already claimed Gift Aid, please contact HMRC directly.

No - it is free to register and start accepting donations with GiveWheel. Visit our registration page to get started.

We don't directly claim Gift Aid on any donations received for charities receiving money through Stripe. However, on our donor stream tab, we allow charities to export a full transaction list of all donations received, as well as the details required to claim Gift Aid. For charities receiving money through Charities Trust, a Gift Aid service is provided, and separate Gift Aid payments will be made to the charity.

As such, all Gift Aid metrics on the platform are representative of how much Gift Aid is eligible to be reclaimed, not a guarantee that the charities have reclaimed Gift Aid.

To add an admin, ensure that the new user has created an account normally, through GiveWheel. Then navigate to your Account settings, click an admin and search for the user by email address.

To register on GiveWheel, all you have to do is complete our short online registration form, detailing information about your charity, and creating an admin account.

It takes less than 5 minutes and is completely free to start accepting donations.

You can see how much you have raised to date and a breakdown by donation types (recurring, single and fundraising donations) from your dashboard page. A full list of transactions and donations received is visible on the donor stream tab.

Donations are automatically transferred to recipient charities whilst events are ongoing, so the fundraising event date and close date will have no impact on charity receipt of donations.

Charities have the option of receiving money into a linked Stripe account or through our disbursement provider Charities Trust. In both cases, GiveWheel processes payments on the 1st of every month (with Charities Trust payments being sent to the charities shortly thereafter).