How do I process refunds
We donâ€™t currently offer this service as we pass the money to our charities on a regular basis. One the money has left us we ask donors to contact the charity who will take a decision whether to refund directly.
To find donation details to arrange a refund, navigate to the â€˜donorstreamâ€™ tab. Clicking the export CSV button will download a report showing all transactions. To locate an individual supporter you can press Ctrl + F to search for the donorâ€™s details.
Using these details, you can verify that the request is from a legitimate donor and could issue a cheque in the post, or make a transfer.
If you have already claimed Gift Aid, please contact the HMRC directly to arrange a return of this money.