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Donor FAQs Non-Profit FAQs Company FAQs

Does GiveWheel have a refund service?

How do I process refunds

We don’t currently offer this service as we pass the money to our charities on a regular basis. One the money has left us we ask donors to contact the charity who will take a decision whether to refund directly. 

To find donation details to arrange a refund, navigate to the ‘donorstream’ tab. Clicking the export CSV button will download a report showing all transactions. To locate an individual supporter you can press Ctrl + F to search for the donor’s details.

Using these details, you can verify that the request is from a legitimate donor and could issue a cheque in the post, or make a transfer. 

If you have already claimed Gift Aid, please contact the HMRC directly to arrange a return of this money.