How can we help?

Donor FAQs Non-Profit FAQs Company FAQs

My event has been cancelled, postponed or I can no longer take part?

Can I cancel a fundraising

If for any reason, you can’t complete an event on the date suggested, we recommend editing your event to change the title or date, or alternatively using the fundraising for a different event. You can edit any details, and change the event date as often as needed. If the fundraising date has passed and the page has automatically stopped accepting donations, you can reopen this by changing the event date to a date in the future.

Can I cancel an event and can my donors receive a refund?

Note that fundraisings cannot be cancelled or deleted if you have already received donations and we cannot process refunds to any donors if we have already transferred funds to a charity. In this case, you would have to request this directly from the charity.