We are typically unable to offer refunds on donations as we pass funds to charities on a regular basis.

If a request for a refund is made after the donation has already been passed to the recipient charities, the donor should contact the charities directly who will take a decision on whether to provide a refund directly.

If we’re still in possession of the donation funds at the point the refund request is made, we only offer refunds in exceptional cases, and at our sole discretion. If we’re still holding the funds, we are usually able to facilitate refunds in the event of accidental duplicate donations, or where the wrong amount was donated.

We’re not able to offer refunds in cases where the donor has decided they no longer wish to donate, or the donor decided to donate via other means.